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Return Policy 


Christmas Trees


If you are truly dissatisfied with your tree due to a reasonable defect, you may request a replacement within 5 days of receiving your tree by emailing [email protected] and we will arrange the replacement. Your original tree must be well-watered from the time of delivery to you in order for us to provide a replacement. All trees come with a water vessel base, it is up to you to keep it topped up.


Food items


If you are dissatisfied with any food items due to expiry date or condition received, please email a picture to [email protected] and we will arrange a pickup and replacement of the item. We will provide a full refund if a replacement is not available




If any tree lights/accessories are defective, please share the details by email at [email protected] and we will arrange for an immediate replacement.